DingleHome, operated by DINGLE HOME ASSISTANT LLP (“DingleHome”, “we”, “us”, “our”), respects your privacy. This Privacy Policy explains what personal information we collect when you use our website and services to book home services in Calicut (Kozhikode), how we use and protect it, and the choices you have. It is published in compliance with the Information Technology Act, 2000 and the rules made thereunder.
1 Scope
This Privacy Policy applies to the DingleHome website and the DingleHome home services made available through this website and our mobile app. By accessing the site, creating an account, or placing a booking, you consent to the practices described here.
It should be read together with our Terms & Conditions and Refund & Cancellation Policy. If you do not agree, please do not use our services.
2 Information we collect
We may collect personal information such as your name, email address, phone number, service address, pincode, preferred time slot, the service and duration you select, and other details you choose to provide at checkout or in a request.
We do not collect or store your payment details directly. Payment transactions are securely processed through our third-party payment gateway partner, Paytm (or any other payment provider we make available).
We may collect usage data such as IP address, browser type, pages visited, time spent on pages, and general information about how visitors use the website. We may use cookies to enhance your browsing experience and understand website performance; you can disable cookies in your browser settings.
3 How we use your information
We use the information we collect to process and fulfil bookings, assign a verified professional, deliver services, and issue invoices and receipts.
We use your information to communicate with you about bookings, enquiries, service requests, account activity, cancellations, refunds or support needs.
We may use usage data and basic traffic analytics to improve our website, understand site performance, prevent fraud, and make our services more reliable.
We may send promotional messages, offers or updates only where you have opted in or where applicable law permits, and you can opt out at any time while still receiving essential booking communications.
4 Sharing your information
We do not sell or rent your personal information to third parties.
We may share information with the assigned service professional (limited to the name, address and contact needed to deliver your booking) and with service providers who help us operate the website, process payments, deliver services or provide customer support.
We may disclose information when required by law, regulation, legal process or governmental request, or when necessary to protect our rights, users, systems or the public. We do not collaborate with data brokers for user-data resale, enrichment or advertising.
5 Data security
We implement appropriate technical and organisational security measures designed to protect personal information from unauthorised access, alteration, disclosure or destruction — including encryption in transit (HTTPS) and access controls. Merchant payment keys are held only on our backend and are never exposed to the browser.
No method of transmission over the internet or electronic storage is completely secure, but we work to handle information responsibly and reduce avoidable risk.
6 Data retention
We retain personal information only for as long as necessary to fulfil the purposes described in this Privacy Policy, provide our services, resolve disputes, enforce agreements, or comply with legal, accounting and tax requirements.
When information is no longer required, we take reasonable steps to delete it securely or anonymise it.
7 Payments & Paytm
Online payments are processed by our payment gateway partner, Paytm. When you pay, you are taken to Paytm's secure payment interface. Sensitive payment credentials (card details, UPI PIN, net-banking passwords) are entered directly with Paytm and are never seen or stored by DingleHome.
The chargeable amount is determined by our server-side invoice, not by the browser or app, and payment success is independently verified with Paytm's Transaction Status API before a booking is marked paid. Paytm's handling of your data is governed by Paytm's own privacy policy.
8 Third-party links
Our website may contain links to third-party websites or services. Those destinations operate under their own terms and privacy practices, and we are not responsible for their content or policies. Accessing them is at your own risk.
9 Your rights
You may request access to, correction of, or deletion of your personal information by contacting us at hello@dinglehome.com. You may also opt out of promotional messages at any time.
We will respond to privacy-related requests within a reasonable period, subject to identity verification and applicable legal requirements. Some information may be retained where the law requires us to keep it.
10 Questions, feedback & grievances
In accordance with the Information Technology Act, 2000 and applicable rules, we are committed to addressing questions, concerns or feedback about this Privacy Policy and our handling of personal information.
For privacy-related questions, concerns, feedback or rights requests — or to raise a grievance — please contact our Grievance Officer, [Grievance Officer name], at hello@dinglehome.com.
11 Updates to this policy
We may update this Privacy Policy from time to time. If we do, the latest version published on this page will reflect the current effective date and last updated date. Continued use after changes constitutes acceptance.
12 Contact us
- DingleHome — operated by DINGLE HOME ASSISTANT LLP
- Email: hello@dinglehome.com
- Phone: +91 92495 46181
- Address: 132669A4, Rehana Square, Panath Thazhath, Kottuli, Kozhikode, Kerala 673016, India
- GSTIN: [GSTIN]
Questions about your data?
Email our team