This policy explains when and how you can cancel a DingleHome booking and how refunds are calculated and returned. It applies to all services booked through the DingleHome website and mobile app and paid online via Paytm. By placing a booking you agree to the terms below, read together with our Terms & Conditions.
1 Overview
DingleHome services (Bathroom Cleaning, Kitchen Cleaning, General Home Cleaning, Laundry + Ironing and Home Cooking) are booked by the hour for a scheduled time slot. Because a verified professional reserves that time and travels to your address, cancellations are governed by how far in advance you cancel relative to your scheduled start time.
The simple rule: cancel at least 1 hour before your slot and you get a full refund. Cancel within the last hour (or after the professional has been dispatched) and you receive an 85% refund — a 15% fee covers the reserved slot, travel and processing.
2 Cancellation & refund slabs
When you cancel a paid booking, the refund is calculated on the amount you paid as follows:
| When you cancel | Refund | Fee retained |
|---|---|---|
| 1 hour or more before the scheduled start time | 100% — full refund | None |
| Less than 1 hour before the start time, or after the professional is dispatched / en route | 85% refund | 15% |
| After the professional has arrived / the service has started | No refund for time already reserved; any genuinely unused, pre-paid hours may be refunded at our discretion | Up to 100% of used portion |
| Customer no-show / professional unable to access the property | No refund | 100% |
You can cancel from the “My Bookings” section of the app, from your booking confirmation link, or by contacting our support team (details in section 8). The cancellation time is the time we receive your request.
3 If we cancel or no-show
- If DingleHome or the assigned professional cancels, or no one arrives within a reasonable window of your slot, you are entitled to a 100% refund with no fee.
- Where possible we will first offer to reschedule at no extra cost or assign an alternative professional. You may choose a full refund instead.
- If a service is interrupted or cannot be completed for reasons attributable to us, you will be refunded for the portion not delivered.
4 Quality & re-service
We stand behind our work with a satisfaction promise. If you are not satisfied with the quality of a completed service:
- Report the issue within 24 hours of the service with photos or a short description.
- We will arrange a free re-service of the affected area at the earliest mutually convenient slot.
- If a re-service is not feasible or does not resolve the issue, we will provide a fair partial or full refund based on the portion of the service affected.
5 Non-refundable cases
Refunds are not available where:
- The customer is unavailable, denies access, or the address/contact details provided are incorrect, causing the professional to be unable to perform the service.
- Required items the customer agreed to provide (e.g. cleaning supplies, raw ingredients for cooking, water/electricity) are not available, preventing the service.
- The service was completed as described and the request is a change of mind after delivery.
- Promotional credits, coupon discounts and waived fees — only the amount actually charged to your payment method is refundable.
6 How to request a refund
- Cancel or raise a refund request in the app under My Bookings → Cancel / Help, or
- Email hello@dinglehome.com or call +91 92495 46181 with your booking ID, registered phone number and the reason.
Eligible refunds are approved as per the slabs above; you do not need to negotiate the standard percentage.
7 Refund timeline & method
- Approved refunds are initiated within 1–2 business days of approval.
- Refunds are returned to the original payment method via Paytm (UPI, card or net-banking) used for the booking. We do not refund to a different account.
- Depending on your bank or UPI provider, the amount typically reflects within 5–7 business days after initiation.
- You will receive a confirmation once the refund is processed.
GST and any government levies collected are refunded in proportion to the refunded amount, in line with applicable tax rules.
8 Contact us
For any question about a cancellation or refund, reach our support team:
- DingleHome — operated by DINGLE HOME ASSISTANT LLP
- Email: hello@dinglehome.com
- Phone: +91 92495 46181
- Address: 132669A4, Rehana Square, Panath Thazhath, Kottuli, Kozhikode, Kerala 673016, India
- Support hours: Mon–Sun, 8:00 AM – 9:00 PM IST
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