Terms & Conditions

These Terms & Conditions (“Terms”) govern your access to and use of the DingleHome website, mobile application and home services (collectively, the “Platform”). “DingleHome”, “we”, “us” and “our” refer to DINGLE HOME ASSISTANT LLP, the operator of the Platform; “you” refers to the user or customer. Please read these Terms carefully.

1 Acceptance of these Terms

By using the Platform, creating an account or placing a booking, you agree to be bound by these Terms, our Privacy Policy and our Refund & Cancellation Policy. If you do not agree, you must not use the Platform.

2 Eligibility & your account

You must be at least 18 years old and capable of entering a binding contract. You agree to provide accurate, current and complete information and to keep your contact and address details up to date. You are responsible for activity under your account and for keeping your login secure.

3 Services & service area

DingleHome connects you with trained, background-verified professionals for home services including Bathroom Cleaning, Kitchen Cleaning, General Home Cleaning, Laundry + Ironing and Home Cooking. Services are currently offered in Calicut (Kozhikode), Kerala (pincodes beginning 673). Availability of a particular service, professional or slot is not guaranteed and may vary.

4 Bookings

Services are booked by the hour for a chosen time slot, with a minimum of 1 hour. A booking is confirmed once payment is successfully verified (for online payments) or the booking is accepted (for other agreed methods).

Estimated arrival times (e.g. “10-minute arrival”) are indicative and depend on demand, distance and availability. Recommended durations shown for customised services (rooms/dishes) are guidance only; the price is based on the hours you book.

5 Pricing & taxes

Prices are shown in Indian Rupees (₹). Your total is calculated transparently as the service's hourly rate × the hours booked (minimum 1 hour), plus a pickup & drop travel fee starting at ₹20 (based on distance), plus GST at the applicable rate (currently 18%) on the taxable amount, less any valid coupon discount.

The final payable amount is shown before you confirm and is computed and validated by our server-side invoice. We may change prices, fees and offers from time to time; the price applicable to a booking is the one shown at the time you confirm it.

6 Payments (Paytm)

Online payments are processed securely through our payment gateway partner, Paytm (cards, UPI and net-banking). We do not store your card or UPI credentials; they are handled by Paytm, whose own terms and policies also apply to the payment transaction.

A booking is treated as paid only after payment is independently verified with Paytm. If a charge is debited but not verified, contact support and we will reconcile or refund it. You authorise us to charge the displayed amount for the booking you confirm.

7 Cancellations & refunds

Cancellations and refunds are governed by our Refund & Cancellation Policy. In summary: cancel at least 1 hour before your slot for a full refund; cancellations within the last hour are refunded at 85% (a 15% fee covers the reserved slot, travel and processing). Approved refunds are returned to the original Paytm payment method.

8 Customer responsibilities

• Provide safe, lawful access to the premises and accurate address details.
• Provide the items you've agreed to supply for the service (e.g. cleaning supplies, raw ingredients for cooking) and basic utilities such as water and electricity.
• Treat professionals with respect and ensure a safe working environment.
• Secure valuables and inform us of any hazards in advance.

9 Acceptable use

You agree not to misuse the Platform, including attempting to defraud, harass professionals, request unlawful work, reverse-engineer the service, or interfere with its security or operation. We may suspend or terminate accounts that breach these Terms.

10 Third-party links and services

Our website may contain links to third-party websites or services that are not under our control. We are not responsible for the content, policies, practices, availability or security of external websites or services. Accessing third-party links or using third-party services is at your own risk and may be governed by their own terms and privacy practices.

11 Intellectual property rights

All content on the Platform, including text, images, graphics, logos, trademarks, software, service names and interface elements, is owned by or licensed to DINGLE HOME ASSISTANT LLP and is protected by applicable intellectual property laws. You may not reproduce, distribute, copy, modify, publish, sell, license or otherwise use our content without our prior written consent, except where expressly permitted by law or by us.

12 Disclaimer of warranties

The website, products and services are provided on an “as is” and “as available” basis to the fullest extent permitted by applicable law. We do not guarantee that the website or services will always be available, uninterrupted, secure or error-free. We disclaim all warranties, express or implied, to the extent permitted by applicable law. We do, however, provide our services with reasonable care and skill as required by law.

13 Limitation of liability

To the fullest extent permitted by applicable law, DINGLE HOME ASSISTANT LLP will not be liable for any indirect, incidental, special, consequential or punitive damages, or for any loss of profits, data, goodwill or business opportunities arising from your use of the Platform or related services.

Our total liability for any claim relating to a booking is limited to the amount you paid for that booking, where such limitation is permitted by applicable law. Nothing in these Terms excludes liability that cannot be excluded under applicable law.

14 Indemnity

You agree to indemnify, defend and hold harmless DINGLE HOME ASSISTANT LLP and its affiliates, partners, directors, officers, employees and agents from and against claims, liabilities, damages, losses, costs and expenses, including reasonable legal fees, arising from your use of the Platform or services, your violation of these Terms, or your infringement of any rights of another person or entity.

15 Privacy & data protection

Our handling of personal information is described in our Privacy Policy. We do not sell or rent your personal information. We use service providers only as needed to operate the website, process payments, deliver services, provide support or comply with law.

16 Governing law & jurisdiction

These Terms are governed by and interpreted in accordance with the laws of India, without regard to conflict-of-law principles. Any disputes arising from or relating to these Terms, your use of the Platform, or our services will be subject to the exclusive jurisdiction of the competent courts located in Kozhikode (Calicut), Kerala, India. We encourage you to contact us first so we can resolve any issue amicably.

17 Changes to these Terms

We may modify or update these Terms from time to time. Changes are effective once posted on this page, and the latest version will reflect the current effective date or last updated date. We recommend checking this page periodically for updates.

18 Contact us

• DingleHome — operated by DINGLE HOME ASSISTANT LLP
• Email: hello@dinglehome.com
• Phone: +91 92495 46181
• Address: 132669A4, Rehana Square, Panath Thazhath, Kottuli, Kozhikode, Kerala 673016, India
• GSTIN: [GSTIN]